This Quality Policy was born as a commitment on the part of the Management to operate in compliance with the requirements set out in the ISO 9001:2015 standard and the laws in force; it is intended as a tool for the process of improvement and corporate growth and expresses the intentions of the Management on the basic requirements that the Quality Management System adopted in the company must have and represents the philosophy of Fasangas S.r.l.
The Management demonstrates commitment to the Quality Management System and has highlighted, as primary objectives, the satisfaction of the needs and expectations of all customers and stakeholders and the monitoring of processes to verify the progress of company performance.

This document summarizes the commitment of Fasangas S.r.l. to satisfy all applicable needs (legal, stakeholders).
The Guiding Principles and primary objectives that Fasangas S.r.l. has outlined for its Quality Management System and which it undertakes to ensure, by providing the necessary human, technical and financial resources are:

• Full customer satisfaction. Guarantee the customer a professional, quality, reliable, timely and flexible service and develop the ability to respond and, if possible, anticipate the needs and expectations of customers by identifying and optimizing its business processes, promoting their continuous improvement, monitoring the degree of satisfaction, managing complaints and undertaking initiatives to inform and involve them.

• Compliance with mandatory legislation. Ensure total compliance with the mandatory regulations and any voluntary commitments undertaken to ensure that new regulations are kept up to date, to operate in terms of safety and to promote a proactive attitude to environmental and safety issues.

• Enhancement of human resources. Communicate, disseminate, support, involve, provide adequate training, define skills and responsibilities and provide adequate authority to ensure that staff, in relation to their role and skills, feel personally involved in the implementation of the Quality Management System.

• Search for continuous improvement. Using work and analysis tools, as a strategic solution for full customer satisfaction. Carrying out constant and continuous research and development of new ideas and new innovative projects as a solution for the full satisfaction of the market, end users and commercial collaborators.

• Financial stability. When planning activities and investments, the financial aspect is also taken into consideration to ensure financial solidity, continuity of supply and technological innovation for the Company and its Stakeholders.

• Stakeholder satisfaction. Maintain a relationship with all Stakeholders based on mutual trust, clarity and honesty by involving them in company processes with the aim of seeking optimal and innovative solutions and also respecting the environmental aspect and social responsibility.

To achieve and maintain the objectives, Fasangas S.r.l. works in compliance with the requirements of the ISO 9001:2015 standard and carries out verification, modification and prevention actions on activities that have an influence on Quality, Health and Safety and the Environment. The Management establishes specific objectives for the sector and monitors their progress; they are subjected to evaluation by the Management.